If you need to exchange your order for a different size, color or item, we're happy to help. The easiest and fastest way is to email us and we will offer the best options for you.
If you are not 100% satisfied with an item, you can return it within 30 days of having received your order. We also offer free returns for damaged/defective items. After 30 days, you will no longer be able to return your order. Make sure to include the return packing slip. If you have received a defective item, we want to know. Please contact us for further support.
If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
Should you wish to return your item(s), please kindly email us with the reason for the return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable).
- A receipt dated within 30 days is required for all returns and exchanges.
- All products must be in new and unused condition.
- All returns will be issued in the same tender as the purchase.
- You can expect a refund within 30 days of our receiving your returned product.
- Please reach out to customer service directly for assistance in obtaining your invoice.
- Personalized jerseys, t-shirts, and any customized merchandise is final sale. These items cannot be returned or exchanged.
- Orders with 10 or more Special Event items are final. These items can be exchanged for a different size if available.
- Pack the item in the original package, if possible.
- Complete and detach the provided return request slip and include it with your returned merchandise. Be sure to keep a copy of the packing list for your records.
- All return shipping charges must be prepaid. We cannot accept C.O.D deliveries. You will be refunded the shipping cost if the return is a manufacturer error or a shipping error on our part.
- For your protection, we recommend that you use UPS or Insured Parcel Post for your return and insure the full amount of the item. TeamsFansTee is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package.